Services Coordinator (Finance)
Job Summary:
The Client Services Coordinator is responsible for scheduling field personnel to customer sites daily on a regional basis. Providing customer support for scheduling issues, coordinating parts, ensuring field personnel are scheduled properly.
This position will be based in our Columbus, Ohio office.
Key Responsibilities:
- Schedule Field Personnel to customers sites daily on a regional basis.
- Updating Job Logs, Schedules, Job Notes and other event logs.
- Provide customer support for scheduling issues, coordinating parts, ensuring field personnel are scheduled properly.
- Work directly with all levels of the Service Organization.
- Coordinate all parts, test equipment and field personnel to be on site for scheduled service dates.
- Perform customer calling for PO updates, service requirements and safety equipment needs for scheduled jobs.
- Process parts pertaining to service jobs that includes updating Oracle and Ardexus software platforms and defining what parts needs to be included in the package.
- Pulling parts and organizing them per the requirements of the job in a timely manner to ensure parts are on site for the jobs scheduled.
- Provide support for process improvements within the service business.
- Support the Service Operations Manager and Director of Client Services.
- Must be willing to work overtime and occasional weekends.
Two years of customer service experience in the electronic or engineering industry with MS Word and MS Excel experience required. Experience scheduling technicians a plus.
High School diploma or equivalent.
Desired Qualifications:
Excellent written and verbal communication skills, excellent customer service skills. Excellent time management skills, multi-tasking, and perform duties with little supervision. Must be willing to work overtime and occasional weekends. Expert Computer skills (MS Word, Excel) with fast and accurate data entry skills. Must be well organized, work well within a team and interacting with internal and external customers (proven customer relation skills), comfortable with handling time critical tasks, comprehensive understanding of electronic components such as fuses, SCR's, diodes is a plus. Experience in Oracle based applications a plus, experience with Ardexus software a plus.
Physical Requirements:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Kneeling: Bending legs at knee to come to a rest on knee or knees.
Crouching: Bending the body downward and forward by bending leg and spine
Reaching: Extending hand(s) and arm(s) in any direction.
Standing: Particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) maybe called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her manager, consistent with the purpose of the position, department and/or company objectives.
What's in it for You:
- Competitive compensation, holiday pay, and paid time off
- Great benefits package that includes health, vision, and dental insurance
- 401(k), plus matching
- Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
- Employee referral program
- Tuition reimbursement program
- Employee assistance program
- Exciting, fast-paced environment where you could make a true impact
- Opportunities for career advancement within our business unit and across all other AMETEK business entities
https://www.ametek.com/careers
To learn more about the business unit you'll be joining, visit us at:
Select one of the below options
- Solidstate Controls: https://www.solidstatecontrolsinc.com
- Power Instruments: https://www.ametekpower.com
- HDR: https://www.hdrpower.com
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Compensation
Employee Type: Salaried
Salary Minimum: $65,000
Salary Maximum: $70,000
Incentive: No
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
For more information on AMETEK's competitive benefits, please click here.
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.
Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
