Visit Coordinator (Hope) (Finance)

Base Pay: $21.00 - $31.50/ hour
JOB SUMMARY
Under the supervision of the HOPE Center Manager the Visit Coordinator provides direct and indirect clerical/appointment support to the clinical team. The Visit Coordinator is expected to consult frequently with the clinical teams in order to inform the clinician of the information given or actions taken. Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions as part of one or more clinical teams. Serves as liaison between clinical teams and other staff, agencies, and patients.
JOB DUTIES AND RESPONSIBILITIES
Patient Scheduling and Registration

Works cooperatively with the triage nurse to assure that the clinician sees patients as quickly as possible.
Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
Pre-registers all patients
Removes the day's cancellations from the computer.

Check In

Greets patients and visitors in a prompt, courteous, and helpful manner.
Enters all demographic and financial information into the system accurately.
Performs financial transactions at the time of the visit including collecting all co-payments.
Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms.

Check Out

Performs financial transactions at the time of the visit.
Accurately closes the day and balances cash bag.

Phones

Answers telephones, handles calls as needed and taking messages when appropriate.
Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages.

Patient Program Coordination

Evaluates financial status of all patients.
Determines patient eligibility for appropriate programs.
Assists patients with enrollment applications.
Follows up on all pending applications to ensure enrollment process is completed.
Educates the patient regarding financial responsibility and SCHC policies regarding payment.
Assists in training as needed.

Health Information Services Duties (Satellite Visit Coordinator)

Maintenance of patient records in the EHR.
Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions.
Provide assistance to patients and patient representatives with completion of medical records release forms.
Performs other duties as assigned

Other Duties

Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.
Effectively maintains and protects the confidentiality of all medical records and patient information.
Attend seminars and trainings to maintain current knowledge or financial programs.
Maintain accuracy of patient demographics and financial information in current system.
Prepares for next day's clinic.
Alerts designated person to needed supplies/equipment.
Reports any safety hazards.
Keep work areas tidy.
Acts as a second in the field as needed.
If Class B license is obtained, may drive HOPE van to scheduled sites as needed
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Average proficiency using a computer to accomplish work.
High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.
Skill in making appropriate decisions to benefit patients and meet SCHC objectives.
Ability to prioritize work and complete it on a timely basis with minimal supervision.
Ability to follow procedures.
Ability to deal with change and seek out opportunities to effect change to promote patient care.
Strong customer service approach to problem solving situations.
Excellent comprehension and communication skills
Typing 35-45 WPM

EDUCATION & EXPERIENCE

High school diploma required or equivalent.
Valid California Driver's license

PREFERRED QUALIFICATIONS

Experience working with common health care programs.
Class B driver's license preferred
Experience working with patient registration procedures.
Basic knowledge of medical or dental terminology.

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees