Mens Center Case Manager (Personal Services)

This position is part of the front line staff. The Case Manager works individually with the guests to develop a case plan that puts the guest on a trajectory which leads them out of homelessness using evidenced based, strengths based case management.

Duties/Responsibilities:

• Aid with the wake up of individuals at 6am, oversee breakfast, and aid in executing the daily exit procedure.
• Meet weekly with each of the guests on his caseload.
• Respond to phone calls in a timely and professional manner. This will include, but is not limited to: taking messages, answering questions, redirecting calls, transferring calls, etc.
• Maintain mobile communication at all times and respond when called.
• Track case notes in CaseWorthy using the SIRP method.
• Follow and enforce the MC policies and procedures.

• Oversee the entrance of any guests who have permission to enter the building during the day.
• Ensure a chapel service occurs at 11:30am. This may include performing the chapel service himself.
• Perform hourly rounds to ensure that the building is safe and secure.
• Contribute to the daily shift log during the shift.
• Report all incidents to CaseWorthy.
• Perform intakes when necessary.
• Perform emergency intakes when necessary.
• Contact emergency personnel (EMS and/or law enforcement) when appropriate.
• Ensure the center facility is cleaned and supplies are stocked.
• Respond to emails in a timely manner as mentioned in the employee handbook.
• Being on time to meetings scheduled by supervisors.
• Serve as a positive, contributing member of the ministry team by collaborating with other team members and compassionately supporting the guests with competence.
• Perform other duties as required.

City Union Mission Requirements:

• Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15)


• Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.


• Agree to City Union Mission's Statement of Ministry:
  
  
  
  • Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.
  
  
  • Be a member in good standing of a recognized protestant, evangelical church for one year or more.
  
  
  • Have a genuine concern for the ministry of City Union Mission.
  
  
  • Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.
  
  
  • Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.
  
  
  • Have a lifestyle that is free of sexual sin as clearly defined in the Bible.
  
  
  
  

Required Skills/Abilities:

• Basic Computer literacy: ability to type, open and review documents, checking emails, operation of google calendar


• Time management and organizational skills


• Able to accomplish many tasks in succession in a systematic manner


• Good Communication skills, both written and verbal.


• Kind demeanor, while having the ability to stand firm on policy

Education and Experience:

• Required; Bachelor's Degree (Social work or related field preferred, but not required)


• At least 2 years of related work. experience required.


• Ministry background is highly preferred.

Physical Requirements:

• Prolonged periods of sitting/standing/kneeling, etc.


• Fast paced environment, must be able to keep up with the pace.


• Ability to ascend/descend stairs multiple times throughout the shift.


• Must be able to lift 10-20 pounds at times.