Sr. Risk Solutions Advisor (Finance)
JOB DESCRIPTION
Senior Risk Solutions Advisor is vital to the Risk Consulting process at Chubb NA. This role involves collaborating closely with Risk Consultants, Underwriters and Vendors, to ensure that clients meet the critical engineering requirements and recommendations. The ideal candidate will possess a strong commitment to delivering effective client solutions, enhancing satisfaction, addressing complex challenges, and empowering colleagues within the Risk Solutions Unit. They will engage directly with clients, raising awareness and education around Loss Prevention and Mitigation solutions that benefit both the clients and Chubb. This position demands a blend of leadership, critical thinking, inventive problem-solving capabilities, risk consulting technical prowess, and a strong dedication to client service.
Key Responsibilities:
- Foster a positive client experience through personalized consultations, deeply understanding client needs and positioning service solutions accordingly.
- Utilize knowledge of property and casualty insurance, risk control, loss prevention analysis, home inspection processes, construction codes, and quality craftsmanship to deliver effective client solutions.
- Comprehend the unique risk characteristics present in various regions across the United States.
- Address escalations and challenges creatively and effectively through appropriate channels.
- Exhibit strong business acumen and critical thinking skills to confidently provide recommendations and full-service solutions that tackle client pain points and anticipated needs.
- Simplify complex technical concepts related to loss prevention to educate clients on their benefits.
- Communicate difficult messages with comfort and professionalism.
- Investigate vendor escalations, research, and track improvements to enhance existing workflows and processes.
- Respond promptly to inquiries from clients and agents.
- Collaborate with team members and business partners, fostering partnerships with PRS to ensure a high-quality experience for shared clients and agents.
- Provide feedback aimed at enhancing service solutions.
QUALIFICATIONS
Required ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.