Service Center Specialist | Supportive Housing Campus (Project Management)
Everyone Deserves a Place to Call Home! Come Be a Part of the Team that is Making it Happen!
At the Y, strengthening community is our cause. Our staff members are people who drive this cause - it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference - every day.
POSITION OVERVIEW:Operating within the policies, procedures, and practices of the YMCA of Greater Des Moines, this position is responsible for providing general customer and tenant support, monitoring the facility, and performing basic clerical functions and duties. Service Center Staff are responsible for exemplifying the Y values and building relationships to foster a sense of community with our tenants.
JOB LOCATION: YMCA Supportive Housing CampusHOURS/DAYS SCHEDULE: Must be available weekday afternoons and evenings; Occasional Saturday hours required. PAY RATE: $12.00-$14.00/hourCLOSING DATE FOR APPLICATIONS: May 7, 2025 - Applications will be reviewed on a rolling basis.
ESSENTIAL FUNCTIONS:
Assist potential tenants with required IFA and Section 42 tax credit application, certification, recertification and leasing processes.
Maintain tenant relations and ensure tenants understand their responsibilities for the community. Assist with tenant issues, concerns and complaints per lease provisions.
Ensure procedures are followed for all processes managed through the Service Center (examples include work-order communications, complaints/concerns, rent issues/situations, tenant issues/situations, etc).
Provide general customer service support, assisting tenants and guests with questions, concerns and general inquiries.
Serve as a contact for tenants to assist with issues and processes.
Create an environment where volunteers feel welcomed, engaged, and appreciated.
Perform basic clerical and office functions and duties.
Manage general phone calls and message services.
Assist tenants with mail processes, replacement key services, and fitness passes.
Monitor facility, including common areas, front doors, and security cameras as required.
Serve as a building supervisor, monitoring the facility, tenants, and visitors.
Be knowledgeable in emergency services and respond to emergency situations as required.
Attend department and Branch staff meetings as required.
Attend trainings and education sessions as required to maintain current knowledge of housing and tax credit rules, regulations and practices.
Perform additional duties as assigned by supervisor or designated staff person.
Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
