Infrastructure Manager (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The IT Manager will be responsible for overseeing the day-to-day operations of their support team, ensuring system security and access policies are followed and maintained, and participating in the CAB process for infrastructure changes. This role involves managing vendor escalations, maintaining system uptime and stability, and ensuring that processes and procedures are followed during the deployment of new services.

The IT Manager will also support the Application Services teams, seek ways to improve services and processes, and participate in Critical Infrastructure Response Team escalation calls as needed.

The ideal candidate will have over 5 years of experience managing IT Infrastructure Teams in an enterprise environment, strong communication and troubleshooting skills, and a solid understanding of industry-standard IT processes and procedures, including ITIL standards. Experience with large-scale IT implementations, Microsoft Windows Server in a Hyper-V virtualized environment, TCP/IP networking, Windows system management tools, and cloud administration is essential. Additionally, the candidate should have a background in supporting highly available systems, Windows and network security practices, and Windows automation. Experience with or desire to learn Azure Local. Leadership competencies such as client focus, results orientation, integrity, entrepreneurial orientation, and decisiveness are also crucial for this role.

Job Responsibilities

· Responsible for day-to-day direction for their support team

· Ensure system security and access policies are followed and maintained

· Participates in Change Approval Board process for Epiq infrastructure changes for their region

· Responsible for vendor escalations as required

· Ensures systems uptime and stability

· Ensures process & procedures are followed and documentation is completed when new services are deployed

· Ensure Business Unit needs are met within agreed upon timelines

· Supports Application Services teams as needed

· Continually seeks ways to improve services and processes

· Participate in Critical Incident Response Team escalation calls with their team members as required

Qualifications and Skills

· 5+ years of experience managing IT Infrastructure Teams in an enterprise environment

· Strong Communication skills, verbal and written

· Experience with large scale IT implementations

· Strong troubleshooting skills with the ability to solve complex issues

· Strong knowledge of industry standard IT processes and procedures including ITIL standards

· Strong knowledge of Microsoft Windows Server running in a Hyper-V virtualized environment

· Background in supporting Highly Available systems (clustering, etc.)

· Strong understanding of TCP/IP networking (DNS, DHCP)

· Experience with Windows system management tools and capacity reporting/planning, philosophies, methods

· Experience in Windows and Network security practices and strategies

· Understanding of Windows automation (scripting, imaging, installation, management)

· Has experience in or has managed SCCM / MECM and understands patch management

· Background in Cloud administration and / or managed Azure operations team

· Experience with or desire to learn Azure Local

· Strong knowledge of Active Directory in a multi-forest environment

Leadership Competencies

Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.

Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.

Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.

Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions.

#LI-MC1

#LI-REMOTE

The Compensation range for this role is 105,711.30 - 211,422.00 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.