Schawk USA Inc.

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Onsite Services Manager (Finance)



SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

POSITION SUMMARY

This Onsite Services Manager oversees a team of Onsite Employees and ensures projects remain on schedule and on budget; adjusts schedules and resourcing as needed. This position resolves the most complex situations using strong people skills, technical expertise and a broad perspective to identify innovative solutions. The Onsite Services Manager maintains client relationships by ensuring the delivery of high quality services and solutions.

JOB RESPONSIBILITIES

  • Serves as the second-level or third-level contact on current projects for client and Client Growth teams; ensures response to all inquiries.
  • Attends client meetings as needed; serves as a Subject Matter Expert regarding project processes, capacity, timelines, etc.
  • Ensures high quality standards in all client deliverables.
  • Manages a team of Onsite Employees working on client-specific projects.
  • Leads cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Develops and/or adapts processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
  • Partners with project teams to ensure Key Performance Indicators (KPI) are met and maintained.
  • Partners with the client and project teams to resolve identified project process issues.
  • Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
  • Assists with the translation of client requests and requirements into detailed, and sometimes technical, instructions for project teams.
  • Conducts random audits of project details and supporting evidence on a regular basis to ensure accurate and timely invoices are generated by the Project Coordinators.
  • Assists with the escalation of new data item requests utilizing the Master Data Management (MDM) process and guidelines as needed.
  • Provides specific, objective feedback to direct reports through written performance reviews as part of the Global Performance Management program.
  • Creates strong and effective internal partnerships and collaborates across the Company.
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
  • • Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

  • Bachelor's Degree in Business Administration, Marketing or Graphic Design or related field
  • 8+ years progressive experience managing project coordination teams required, preferably within a print, pre-press or graphics manufacturing environment; or equivalent combination of education and experience
  • 5+ years in a leadership role
  • Routine travel either locally, nationally, and/or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and management.
  • Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS / WORK ENVIRONMENT

  • Regularly required to stand; walk; sit; and talk, hear and see.
  • Occasionally lift and/or move up to 10 pounds.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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