AR Specialist- Service/Repair NTL (Finance)
Join TK Elevator as an AR Specialist in Atlanta, GA, and help us enhance financial efficiency while ensuring outstanding customer service!EDUCATION & WORK EXPERIENCE:
- High school diploma or GED
- Six months plus related experience in customer service and/or training in basic collections
- Able to write correspondence in a clear and understandable manner; able to read and comprehend instructions, correspondence and memos
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TK Elevator is currently seeking an experienced AR Specialist- Service/Repair NTL to join our National Accounts team in Atlanta, GA.
Responsible for performing all administrative duties associated with the collection and payment application of outstanding service and repair invoices so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
- Makes regularly scheduled collection calls on all account balances as assigned.
- Maintains a system of follow-up to ensure customers follow through with their promises
- Enters clear and concise system notes pertaining to all collection calls so that a history is maintained for all accounts regarding collection efforts
- Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
- Reads and understand contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions
- Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service
- Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures
- Coordinates monthly conference calls with region and branch personnel
- Achieves full coverage of their assigned portfolio of accounts specific to job assignment
