Care Navigator (Personal Services)
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full timeDepartment:
Adult MedicineAll Locations:
10 Gove Street – Taylor BuildingPosition Summary:
The Care Navigator works with the patient's primary care team to address the complex non-medical needs that can negatively affect a person's health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.Essential Duties and Responsibilities
- Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
- Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
- Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
- Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
- Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
- Bachelors Degree Preferred
- 1-2 years in a direct service role. Experience with and underserved population a plus
- Strong second language skills.
- Spanish preferred.
- Ability to multi task with strong organization and time management skills.
Benefits:
- MEDICAL, DENTAL, AND VISION COVERAGE
- LIFE AND DISABILITY INSURANCE
- 401(K) RETIREMENT PLAN
- TUITION REIMBURSEMENT
- FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
- PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
- GENEROUS STAFF DEVELOPMENT BENEFIT
- EXCELLENT MALPRACTICE COVERAGE
- PET INSURANCE
- FREE PARKING
- AND MUCH MORE
Pay Rate: Starting at $21.95, and up to $32.93 based on experience
