Resident Services Coordinator (Finance)
Assists residents to identify appropriate resources and solutions to maintain their highest level of independence and satisfaction, to include problem solving for health, social and emotional needs and coordination of support services.Communicates with residents and families regarding support services available to meet their needs through Personalized Living, ISC, Brookdale levels of care, Hospice, Life Enrichment, and other services as appropriate.Communicates with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents. Follows residents who are hospitalized and monitors progress to return home.Attends Collaborative Care Meetings to determine risk potential of all residents. Communicates with other associates concerning residents change in condition and /or behavior. Conducts family conferences to determine support services required to meet the residents needs.Assists Sales associates to determine appropriate services needed for new move-ins. Coordinates new resident orientation process to ensure a smooth transition into the community. Contacts move-outs to ensure their needs are being met in their new surroundings and provides assistance as needed.Coordinates and facilitates health education programs for residents and families. Collaborates with ED to determine appropriate topics.May respond to resident emergencies, assess situations, and alert medical help when necessary. Contacts family members during times of emergency and other concerns. Addresses and follows up on all incident reports in a timely manner.Monitors and oversees any outside care providers working at the community.Attends Stand-up and Town Hall meetings.Develops and maintains a positive image with the local community. May attend social and civic affairs.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityEarly Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
