Coordinator-Client Services (Finance)

The Client Services Coordinator will assist in the day-to-day operations of providing support to both Client and Contractors to progress orders to completion.

• Excellent attention to detail.
• Ability to take initiative and execute with minimal instructions.
• Be willing to learn new programs and multi-task on different technical platforms- Zendesk knowledge a plus.
• Must be available to work at night, holidays and weekends if needed.
• Excellent communication, verbal and written.
• Possess analytical skills needed to solve problems that may come up during a typical workday.
• Comfortable learning and working in a remote environment.
• 1-2 years customer service.
• GED or High School Diploma.

• Handling inbound/outbound calls, emails, texts and chat from Clients and Contractors.
• Assisting with internal/external contacts to progress orders to completion.
• Serving as first level support on escalated issues, providing appropriate solutions and alternatives.
• Act as a core contributor across the operation to assist where needed to ensure client and contractor deliverables are met.
• Work independently within established procedures associated with the specific job function.
• Additional tasks as assigned by management
• Upholds the Crawford Code of Conduct