Phone Customer Service Representative (Administrative)

Summary

This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations.  Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.

The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. The remote option requires a noise-free workspace and high-speed internet. 
The company offers computer equipment and paid training.

You must live within the state of Iowa, preference within 60 miles of 1 of our locations.

• Strong computer navigation skills and PC knowledge.

• Passionate about helping others
• Speak in a pleasant tone, retain composure and gain confidence of the customer
• Proficient ability to read, write and speak the English language

• Identify and anticipate customer needs
• Effectively prioritize work time to ensure productivity standards are achieved

• Make customers feel valued and appreciated
• Attitude to thrive in a fast paced, challenging, team-oriented culture
• Customer Service background or experience working with people

• Paid training:
  April 14- May 2
  Monday - Friday 8am - 4pm
   
• Work Schedule Options:
  Monday - Friday 7:00 AM-3:00 PM
  Monday - Friday 8:00 AM-4:00 PM
  Monday - Friday 12:00 PM-8:00 PM
  Monday, Tuesday, Wednesday, Friday 11:00 AM - 7:00 PM & Saturday 8:00 AM-4:00 PM
  Monday, Wednesday, Thursday, Friday 11:00 AM - 7:00 PM & Saturday 8:00 AM-4:00 PM

Salary:

• Base wage = $14.50

Shift Differential: 

• 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
• Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
  
  Status: Temporary
   
  
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

Post-offer, pre-employment background check(s) conducted on qualified candidates.

EOE, including Disability/Veterans