EWR Airport Customer Experience Specialist On-Call (Finance)

General information

Job Title

EWR Airport Customer Experience Specialist On-Call

Date

Thursday, March 20, 2025

City

Newark

State

New Jersey

Base Pay Rate:

$ 19.75

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.

Summary

Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities for ACES

• Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed.
• Handle customer concerns and questions in a timely and efficient manner.
• Provide answers to all general inquiries from customers and other airport visitors.
• Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes.
• Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community.

Qualifications for ACES

• Must be at least 18 years of age.
• High School diploma or GED.
• Customer Service experience is a requirement, airport experience a plus.
• Bi-lingual a plus, but not required.
• Must have a professional appearance.
• Able to stand on your feet for up to 8hrs.
• Able to lift and/or move items up to 75 lbs.
• Must be able to climb, bend and kneel.
• Must be able to use your fingers/hands to use a keyboard or tablet.
• Must be able to work outdoors for extended period of time.
• Currently seeking candidates who are able to work Thursday thru Sunday.
• Must be able to work for various pre-assigned shifts starting from 3:30am up to and including 10:30pm.

ERMC is an equal opportunity employer.