Network Administrator I (Finance)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides support to the helpdesk for escalated network/telephony issues.
• Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person.
• Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up.
• Handles some network preventative maintenance tasks.
• Serves as initial point of contact from the IT department for the IT helpdesk.
• Primarily incident based workload but also able to handle low and medium level project based work.
• Able to respond to network outages and perform basic network/telephony troubleshooting.