NOC Engineer (Information Technology)
Position Title: Network Engineer-NOC (Network Operations Center)
Role
As an Engineer within the Network Operations Center (NOC), you will ensure network reliability, availability and compliance aligned to Customer Service Level Agreements (SLA's).
Responsibilities
- For complex issues meet or exceed SLAs and customer expectations by restoring customer service and resolving issues in a timely fashion
- Resolve issues with little guidance
- Ensure internal teams and leadership have clear and concise updates on issues
- Ensure detailed documentation of processes for troubleshooting of services
Expectations
- Strong understanding of server administration and data center operations.
- Excellent problem-solving and analytical skills, with the ability to work under pressure in a fast-paced environment.
- Effective communication and teamwork skills to collaborate with cross-functional teams and external partners.
- Detail-oriented and organized, with a commitment to maintaining accurate network documentation.
- A strong sense of ownership and dedication to ensuring customer network stability and reliability.
Education/Certifications
- Bachelor's degree in Engineering
Experience/Minimum Requirements
- 2+ years relevant work experience
Organizational Relationship
Reports to: Supervisor or Manager
Title(s) of direct reports (if applicable): N/A
Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Travels to field job site locations where appropriate safety equipment is necessary. Provides 24x7 on call support.
Compensation
The pay range offered for this position is $35.67 - $49.04 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site (crowncastle.com/careers) to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Engineering
