Care Manager (311) (Healthcare)
Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Care Manager to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.
Care Manager (311)
Porterville , CA
The Care Manager is responsible for interacting directly with the Member and/or family, Authorized Representatives (ARs), caretakers, and/or other authorized support person(s), as appropriate. This position is also responsible for engaging with a multi-disciplinary care team to identify gaps in the Member's care and ensure appropriate input is obtained to effectively coordinate all primary, behavioral, developmental, oral health, LTSS, CS's and other services that address social determinants of health (SDOS), regardless of setting, at a minimum.
How will I contribute
Conduct outreach, education, coordination, health promotion, assessment, care management, plan development, engagement targeting the most vulnerable persons in the community and with a focus on helping people obtain whole person wellness and recovery. Elements of whole person wellness include, but are not limited to, a level of housing appropriate to their health, chronic and/or acute symptom recovery, and absence of involvement with the criminal justice system. Also, will coordinate care with healthcare and social service professionals to ensure delivery of resources that will assist them with funding, medical care, Veteran's benefits, SSI, mental health, and other needs.
Responsible for coordinating with those individuals and/or entities to ensure a seamless experience for the member and nonduplication of services
Engage eligible members
Oversee provision of ECM services, including the completion the assessment, development of a care plan, and implementation of the care plan
Offer services where the member lives, seeks care, or finds most easily accessible and within managed care plan (MCP) guidelines
Connect member to other social services and supports they may need, including transportation
Advocate on behalf of members with healthcare professionals
Use motivational interviewing, trauma- informed care, and harm-reduction approaches
Coordinate with hospital staff on discharge plan
Accompany member to office visits, as needed and according to MCP guidelines
Monitor treatment adherence (including medication)
Provide health promotion and self- management training
May include monitoring vital signs, if nursing certified
May encounter risk of working with persons with SMI (serious mental illness) that may include, but not limited to persons in mental health crisis, persons that may be intoxicated or impaired by drugs or alcohol, persons who may be DTO (danger to others), DTS (Danger to Self), or GD (Gravely Disabled). If such situations arise, staff will be required to call local emergency personnel to help deescalate the crisis, use crisis intervention techniques, and consult with supervisor as soon as practically possible.
What I bring
High School Diploma (or Equivalent)
Class C Driving License
Experience working with one of the following target populations: homeless, severely mentally ill or substance use disorder diagnosed, and criminal justice
Knowledge of behavioral health, criminal justice system, and housing/homelessness, including challenges, needs, resources, interventions, and/or other content knowledge
Ability to prepare and conduct care management assessments and plans, communicate effectively with groups and individuals both verbally and written, instruct and assist in obtaining services and information. Develop program material and use effectively, establish, and maintain working relationships with a variety of agencies, organizations, and individuals.
Able to work occasional evenings and weekends and work in inclement weather and in unsanitary conditions as needed.
BA or BS preferred. Bilingual English/Spanish preferred. Certified Nursing Assistant (CNA) or Medical Assistant (MA) experience is desired.
Who We Are
Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each person's worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.
