Truck Logistics Specialist II or III (Project Management)

IntelliTrans, (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a Technical Project Manager to join our team hybrid in Conway, Arkansas.

Job Summary:   Under the direction of the Truck Services Supervisor, the primary responsibilities of this role include providing exceptional operational support & services for our customers using IntelliTrans' transportation management systems for outbound and inbound logistics operations, as well as research and reporting, generated from the TMS data.  

Logistics Services Specialist II Responsibilities:

• Manual load entry within IntelliTrans' transportation management systems.
• Proactively monitor incomplete data sets to ensure data integrity and facilitate completion.
• Execute manual data entry, as needed, to support comprehensive data completion.
• Contribute to account team meetings for strategic collaboration.

• Manage the truckload tendering process to ensure load coverage.
• Match customers load tender requests/needs with approved carriers.
• Manage carriers to supply customer sites with necessary load coverage.

• Provide logistical support for shipment coverage, ensuring accurate transportation, and proactively identifying and resolving potential issues.

• Escalate truck load coverage issues and participate in emergency coverage planning as required
• Provide Carrier KPI and scorecard information to customers and support the customer in identifying additional areas of support.
• Investigate, respond to, and resolve customer issues & inquiries via phone & email
• Recommend and participate in business improvement projects to reduce freight cost and improve transportation functions.
• Prepares daily/weekly/monthly reports (internal and customer) as required.
• Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers.
• Collaborate with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
• Provide customer support for on-call, after hours, weekends, holidays, in emergencies or as needed.

 Professional Skills & Experience: 

• Ability to work independently while meeting internal and external deadlines and milestones.
• Proficient in Excel and MS Office suite skills.
• Exhibit professional business communication skills (written and verbal) and demonstrate a dedication to exceeding customer expectations.
• Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.
• Proven ability in providing comprehensive customer support, including in-depth and effective troubleshooting.
• Strong customer interfacing skills; ability to build customer relationships.
• Ability to thrive in a fast-paced environment and handle multiple tasks.
• Comprehensive problem-solving expertise, including root cause analysis and solution implementation.
• Strong planning, scheduling, and organizational skills.
• Drive towards achievement in meeting goals and exceeding customer expectations
• Ability to rapidly grasp business operations and apply that learning to provide effective customer support, directly impacting client satisfaction and company success.

 Desired Skills: 

• Truck Logistics Experience (preferred but not required)
• 1 - 3 years of Truck Logistics Experience
• Understand motor freight rules and regulations such as but not limited to: Hours of Service, CSA 2010, Safe Stat, SMCSA, Carrier Watch, DOT hazardous materials regulations

Education: Bachelor's degree from four-year college or university preferred or equivalent experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support